2020 Jeep Cherokee Reliability

#12
in Suvs
2020 MODEL
$25,840 - $38,495
  1. Home
  2. jeep
  3. Cherokee
  4. reliability

8.0

Overall Rating

FILTER BY YEAR

FILTER BY STYLE

INDIGO

2020 Jeep Cherokee Reliability, JD Power Report, Recalls and Warranty

Updated on: March 25, 2020

The Jeep Cherokee has been around since 1990. It was a boxy shaped SUV just like all the other SUVs from that era. Since the very beginning, the Cherokee has been popular among families mainly known for its impressive passenger volume. The styling might have changed with time but what remains the same is the practicality it offers. The Cherokee still remains one of the easiest vehicles to live with. The cabin offers plenty of room and comfort to haul an entire family with luggage. Jeep has also managed to update the Cherokee to keep up with the modern-day demands. Let’s find out how the Cherokee is expected to stand the test of time.

 J D Power Rating

2020 Jeep Cherokee 3 Quarter View

J D Power has rated the 2020 Jeep Cherokee at 77 out of 100. The score has further been divided into different segments-

  • Quality and Reliability- 75/100
  • Driving Experience- 83/100
  • Resale- 86/100
  • Dealership Experience- 69/100

 Recalls

 The 2020 Jeep Cherokee has been recalled only once as reported by the NHTSA. It was due to a fault in the fuel system. The issue has been acknowledged by Jeep and a recall of the affected vehicles has been initiated.

The 2020 model has been recalled only once but the 2019 Jeep Cherokee has had 8 recalls as per the NHTSA. These recalls happen to make sure that the manufacturer takes care of all issues with the car that may lead to accidents or injuries. The 2019 Cherokee was recalled due to

  • Loss of airbag acceleration sensor connection
  • Passenger seat mounting bolts may be loose
  • Instrument cluster may fail
  • Incorrect transmission calibration may cause a stall
  • Voltage regulator may fail and cause a stall
  • Insufficient coating on rear brake caliper pistons
  • Cylinder or camshaft damage
  • Loss of drive from incomplete transmission weld

Even though some of these issues are very serious and could have led to severe accidents and injuries, Jeep managed to ignore them during the testing and development phases. Having said that, Jeep identified all these issues, recalled the affected vehicles and took care of the issues professionally.

 Warranty

The Cherokee's warranty coverage is average for its class. Kia and Hyundai offer a better warranty than the Jeep. The Cherokee is available with the Jeep Wave ownership program, which provides original owners with complimentary scheduled maintenance for the first two years. The Jeep Wave program is standard and Overland and Trailhawk models, but customers of lesser Cherokees can opt-in by paying a fee. The wave program offers 24/7 customer assistance to the members and preferred customer experience at any Jeep service center throughout the country.

  • Limited warranty covers 3 years or 36,000 miles
  • Powertrain warranty covers 5 years or 60,000 miles
  • Complimentary maintenance is covered for four visits over 2 years

2020 Jeep Cherokee Reliability Reviews


Steven L. Jarvis

Steven L. Jarvis 2020 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)

9
9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star

User Overall Rating

Will never let you forget its a budget trim of Cherokee

Reliability Review -

9
9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star

Reliability Rating

Cabin should/could have done better to justify the pricetag. Issues and flaws however aren't a part of the deal till now if I don't count poor mpg.

8/10

Features

7/10

Interior

9/10

Design

9/10

Safety

9/10

Reliability

8/10

Deal Value

8/10

Dealer Review


William N. McPhearson

William N. McPhearson 2020 Jeep Cherokee Trailhawk 4dr SUV 4WD (3.2L 6cyl 9A)

9
9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star

User Overall Rating

So many equipment missing

Reliability Review -

8
8 star 8 star 8 star 8 star 8 star 8 star 8 star 8 star

Reliability Rating

Solid built and good quality parts is what makes it. Comes with some improvements for drive and powertrain including handling and Jeep actually can do better there. In fact looking at its bigger sibling, Grand cherokee and the set of records it holds, reliability and ownership experience haven't been a substantial issue at all

7/10

Features

10/10

Interior

9/10

Design

9/10

Safety

8/10

Reliability

9/10

Deal Value

10/10

Dealer Review

Top User Reviews


9
9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star

User Overall Rating

"Will never let you forget its a budget trim of Cherokee"

I love the way it drives where it just nails the city commuting and never gets on my nerves of having to go through endless hassle to park it. Albeit I've been paying the price at the gas stations.
by Steven L. Jarvis

9
9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star 9 star

User Overall Rating

"So many equipment missing"

Quite evident that the Trailhawk is specifically made to tear apart those off tarmac drives and still does well on asphalt. I still believe everything could have been a lot better in terms of inclination towards the offroading for which it is made. Starting off with the handling, I did not expect it to do stunning on corners or in back lanes but the stiffness is just unacceptable ( in low speeds)....
by William N. McPhearson