2020 Jeep Cherokee Reliability, JD Power Report, Recalls and Warranty
The Jeep Cherokee has been around since 1990. It was a boxy shaped SUV just like all the other SUVs from that era. Since the very beginning, the Cherokee has been popular among families mainly known for its impressive passenger volume. The styling might have changed with time but what remains the same is the practicality it offers. The Cherokee still remains one of the easiest vehicles to live with. The cabin offers plenty of room and comfort to haul an entire family with luggage. Jeep has also managed to update the Cherokee to keep up with the modern-day demands. Let’s find out how the Cherokee is expected to stand the test of time.
J D Power Rating
J D Power has rated the 2020 Jeep Cherokee at 77 out of 100. The score has further been divided into different segments-
- Quality and Reliability- 75/100
- Driving Experience- 83/100
- Resale- 86/100
- Dealership Experience- 69/100
The 2020 Jeep Cherokee has been recalled only once as reported by the NHTSA. It was due to a fault in the fuel system. The issue has been acknowledged by Jeep and a recall of the affected vehicles has been initiated.
The 2020 model has been recalled only once but the 2019 Jeep Cherokee has had 8 recalls as per the NHTSA. These recalls happen to make sure that the manufacturer takes care of all issues with the car that may lead to accidents or injuries. The 2019 Cherokee was recalled due to
- Loss of airbag acceleration sensor connection
- Passenger seat mounting bolts may be loose
- Instrument cluster may fail
- Incorrect transmission calibration may cause a stall
- Voltage regulator may fail and cause a stall
- Insufficient coating on rear brake caliper pistons
- Cylinder or camshaft damage
- Loss of drive from incomplete transmission weld
Even though some of these issues are very serious and could have led to severe accidents and injuries, Jeep managed to ignore them during the testing and development phases. Having said that, Jeep identified all these issues, recalled the affected vehicles and took care of the issues professionally.
The Cherokee's warranty coverage is average for its class. Kia and Hyundai offer a better warranty than the Jeep. The Cherokee is available with the Jeep Wave ownership program, which provides original owners with complimentary scheduled maintenance for the first two years. The Jeep Wave program is standard and Overland and Trailhawk models, but customers of lesser Cherokees can opt-in by paying a fee. The wave program offers 24/7 customer assistance to the members and preferred customer experience at any Jeep service center throughout the country.
- Limited warranty covers 3 years or 36,000 miles
- Powertrain warranty covers 5 years or 60,000 miles
- Complimentary maintenance is covered for four visits over 2 years