2021 Chrysler Voyager Reliability

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2021 Chrysler Voyager Minivan Reliability, JD Power Report, Recalls and Warranty

Updated on: October 29, 2020

A. Yadav's image
A. Yadav

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A vehicle is only good for you in your life if it resolves some problems but not to create more problems, which is where the reliability of a vehicle comes into play. In the case of some cars that would be a need for performance, or as a means of attention. But for most people, it is the everyday problems of transportation needs which need a solution. If you’re on the look-out for a minivan, then practicality should be high on your priority list. A no van is ever practical without sufficient reliability, so it is certainly wise that you check up on this aspect prior to making a purchase. 

All the above aspects might create a question about whether the 2021 Chrysler Voyager is a reliable vehicle? Read this in-depth reliability analysis on the new Chrysler Voyager to find out the answer to the above question. One of the most foolproof ways to ensure a car is by undertaking a 3-year long study of how reliable the car is and how much value it will retain over time. But who has time for that? Luckily, this is exactly what the J.D. Power dependability study does. And that is the reason why we trust it.

J.D. Power Report

Fortunately, we have a method to quantify reliability. Unfortunately, the car in question has not been rated by J.D. Power. But before you lose hope, let us remind you that the Chrysler Pacifica has been subject to the test. Now pointing out the obvious, the scores of the Voyager will be slightly different owing to differences between the cars. But it is the closest car we have for reference. The differences between the two would be the option of a hybrid powertrain in the Pacifica as well as better interior trim levels. External styling also has slight changes between the two and the Pacifica can be considered as a more upmarket offering. Anyway, it should give us the ballpark where the Voyager will fall. Also, it is unlikely that another three yearlong studies will be carried out on the Chrysler Voyager since a similar car was subject to one.

Rating Category

Score(Out of Hundred)

Overall Score

NA

Quality and Reliability

NA

Driving Experience

NA

Resale

NA

Dealership Experience

NA

The Pacifica returns an overall score of 75 which is considered well above average. It has a score of 76 in three categories - Quality and Reliability, Driving Experience, and Resale. These are considered ‘Great’ while the car loses out on Dealership Experience with 69 points and is considered ‘Average’ according to J.D. Power’s own scale. We shall briefly take a look at the definitions of these categories as mentioned in the J.D. Power report. 

To make it easy for your understanding, we have explained the factors in detail and mentioned why they are important in calculating the reliability of a vehicle,Quality, and Reliability – it is a measure of customer satisfaction of vehicle parts, Driving Experience – a measure of driver’s satisfaction with the design, technology, comfort, functionality, and performance, Resale – An expectation from J.D. Power team as to how much value the car will retain in three years, Dealership Experience – Represents a driver’s evaluation of the service offered.

It is clear that dealership experience and quality and reliability will retain that exact score in the context of this Chrysler minivan. The driving experience will be slightly better in the Chrysler Pacifica and hence have a higher score whereas Resale value will depend on how the market has reacted to both cars.

Has the Chrysler Voyager had any recalls?

The 2020 model of the Chrysler Voyager has had no recalls by the NHTSA. This is an extremely reassuring sign that the car has been built to good standards. At the end of the day, reliability is how often and how severe a vehicle has to be taken for repairs that are not scheduled. And having no recalls is a small guarantee of the company not overlooking anything inadvertently.

Has the Chrysler Voyager had any complaints from the customers?

The Chrysler Voyager has received warm reviews from customers. People who have brought the car seem to be loving it. At the rare instance of a complaint being raised, it is usually about the experience at certain Chrysler dealerships. Otherwise, the car has been a part of many families who love it and most customers give it rave reviews.

Warranty for the Chrysler Voyager

The 2021 Chrysler Voyager comes with a three-year/36,000-mile basic warranty and a five-year/60,000-mile powertrain warranty. And Chrysler has one policy that “if your vehicle becomes disabled as a result of a mechanical breakdown” you have to pay for towing it if the distance to the nearest Chrysler, Dodge, Jeep, or Ram dealer exceeds 10 miles.

On top of the standard warranty, Chrysler also offers bonus coverage for 12 months/12,000 miles but at an additional cost, that includes Light Bulbs, Clutch discs or modular clutch assembly (if equipped with manual transmission), Wheel alignment and wheel balancing, Windshield and rear window, Wiper blades, Brakes (rotors, pads, linings, and drums). The details of the warranty packages offered for the 2021 Chrysler Voyager:

  • Basic Warranty - 3-year/36,000 miles; whichever comes first
  • Powertrain Warranty - 5-year/36,000 miles; whichever comes first
  • Roadside Assistance - 5-year/100,000 miles; whichever comes first

The standard warranty also covers the powertrain control module and catalytic converter(s) for 8 years/80,000 miles. Apart from this, there is also the option of Extended Warranty which covers 5,000 components for up to 8 years/150,000 miles (from when the car was first put into service). You also have the option of The Mopar Added Care Plus plan.

Is the 2021 Chrysler Voyager reliable enough in the long run?

As a brand, Chrysler is rather reliable. The 2020 edition of the J.D. Power Dependability study showed Chrysler was as reliable as Ford and Honda as they all recorded 146 problems per 100 cars. The industry average is 136 problems per 100 cars. Other brands, even from the FCA group rank further low. So even though the reliability is slightly below average for the brand, the 2021 Chrysler Voyager is a reliable car, and it is certainly advised for buyers.

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